Let me take a minute to tell you how important your hotel is to those of us associated with the national defense mission. Nearly every week I find myself the guest of your hotel and beneficiary of your wonderful facilities and exceptional service. But there's more to it than that. The Sheraton Four Points has made itself virtually essential because of its focus on customer service and attention to the military's needs.

We have a very large flow of uniformed men and women streaming through BWI daily, with many of the departures, and especially arrivals, quite late at night. I have learned first hand that when The Four Points gets the call asking if it can handle twenty or thirty tired GIs lage at night, somehow you always are at the ready - transportation dispatched, rooms readied, means to move big heavy bags provided . . . whatever it takes, your staff absolutely turns into the problem - absolutely first rate performance.

And it does not stop there. The rooms and the facility in gereral are uniformly excellent, a great credit toyour supervisory staff that insures that high standards are met. Mitch's is a first rate restaurant _ where else can you get fresh crag? . . . no peer in the area.

The Sheraton Four Points is unique. No other hotel has maode itself virtually essential to serving an important national security need - making sure our uniformed men and women are served, day and night, again and again. That's a great staff.

Through all this, we know how this happens: through great leadership by the General Manager. The word is out: Sheraton Four Points is best of class at BWI. Congratulatins on running a first class operation. And a heartfelt thanks for taking such superb care of our wounderful young warriors. . . and me too.

Best wishes,


Micheal P C Carnes, General, USAF, Retired

- Michael P C Carns, General, USAF, Retired