"I wanted to let you know that I recently held a meeting at the Four Points BWI. I must say that I have rarely experienced such excellent service. I worked with Aki Dinopol and she was pleasant, efficient and knowledgeable. She worked with me to schedule this meeting as well as one in April and one in May. I made several changes and she was able to accommodate everything I requested. Once I arrived at the hotel we were welcomed by every staff member from the front desk to the servers . . .


The food was excellent, the banquet service was top notch, and the meeting space was outstanding."

- Ms.Bea Gordon of the Maryland Association of Boards of Education

"I met a customer in our bank that was getting married and looking for a place to hold her reception. I suggested Mary Ann Herrera at the Four Points by Sheraton BWI. My customer recently came in to thank me because Mary Anne took the worry from her and smoothly made all the arrangements for the reception. Now all she has to do is be the Bride and enjoy her day."

- Leslie McCullough of Northwest Savings Bank

"Let me take a minute to tell you how important your hotel is to those of us associated with the national defense mission. Nearly every week I find myself the guest of your hotel and beneficiary of your wonderful facilities and exceptional service. But there's more to it than that. The Four Points By Sheraton BWI has made itself virtually essential because of it's focus on customer service and attention to the military's needs.

We have a very large flow of uniformed men and women streaming through BWI daily, with many of the departures, and especially arrivals, quite late at night. I have learned first hand that when The Four Points BWI gets the call asking if it can handle twenty or thirty tired GIs late at night, somehow you always are at the ready - transportation dispatched, rooms readied, means to move big heavy bags provided. . . whatever it takes, your staff absolutely turns into the problem - absolutely first rate performance.

And it does not stop there. The rooms and the facility in general are uniformly excellent, a great credit to your supervisory staff that insures that high standards are met. Mitchener's is a first rate restaurant - where else can you get fresh crab? . . no peer in the area.

The Four Points By Sheraton BWI Airport is unique. No other hotel has made itself virtually essential to serving an important national security need - making sure our uniformed men and women are served, day and night, again and again. That's a great staff.

Through all this, we know how this happens: through great leadership by the General Manager. The word is out: The Four Points By Sheraton BWI Airport is best of class at BWI. Congratulations on running a first class operation. And, a heartfelt thanks for taking such superb care of our wonderful young warriors . . and me too."


- Michael P C Carns, General, USAF, Retired

What is customer service? If I were to define customer service, Four Points By Sheraton BWI would be the definition. They are what customer service is all about. Their attitude is that of "whatever it takes" and this holds true from the General Manager down the line . .

- Madeleine M. Dionne